Frequently Asked Questions

Everything you need to know about your next project companion.

How long does shipping take for heavy equipment?

Standard shipping typically takes 3-5 business days. For oversized machinery or heavy power tools, we use specialized freight carriers which may take 7-10 business days depending on your location.

Do you offer a warranty on power tools?

Yes, all our power tools come with a minimum 12-month manufacturer warranty. We also offer extended protection plans at checkout for added peace of mind.

What is your return policy for unused tools?

We offer a 30-day hassle-free return policy. Items must be in their original packaging, unused, and include all accessories and manuals to qualify for a full refund.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible purchases.

Are your products suitable for professional tradespeople?

Yes, Addicted to Tools specializes in professional-grade equipment. We source high-torque, durable, and industrial-rated tools designed to withstand heavy daily use on construction sites.